Please Note: The new registration system, implemented in the 2020 season, makes it so that you do not need to register each year. After we have processed your initial registration, the fobs/tags that are issued are permanent. You will not be issued new fobs/tags on an annual basis, as in previous years. The fobs/tags that are issued for the new system should be used for multiple seasons. Do not throw them away. Your access to the pool is controlled by what is programmed in the system and the guard who sees it. Having a tag is not an indication or guarantee that you will be admitted. Please make sure your account is current with Red Rock before trying to access the pool.
New fobs/tags for newly registering residents can be requested at any time of year by following the instructions in the PDF file below.
Existing fob/tag holders should contact website.admin@paintedtreeswimandracquet.org if you have any tag related questions or issues. We can also provide account status information but cannot provide account details. Account balance issues can only be resolved by contacting Red Rock.
Guest passes are now tracked in the new system. As in previous years, each household is given 5 free guest passes for each season. However, we will no longer issue paper guest passes. Beginning with the 2021 season, paper guest passes will no longer be accepted.
MEMBER REGISTRATION REQUIREMENTS TO REQUEST A TAG,
EMAIL ALL OF THE FOLLOWING INFORMATION TO: website.admin@paintedtreeswimandracquet.org FOR ALL RESIDENTS (regardless of age)
Please provide ALL of the following information:
- ADDRESS (Only residents of homes within the PTSRA coverage area are permitted to register and receive tags.)
- FULL NAME AND BIRTHDATE OF EACH RESIDENT
- A PHOTOGRAPH OF EACH RESIDENT (Photo files MUST clearly indicate who the person is by using their name as the file name. Photos should be of your face and head only.)
- THE PRIMARY TELEPHONE NUMBER FOR THE HOUSEHOLD (You can also provide an alternate phone number, but it is optional).
- THE PRIMARY EMAIL ADDRESS FOR THE HOUSEHOLD.
- PROOF OF RESIDENCY MAY BE REQUESTED.
IF YOU ARE NOT THE HOMEOWNER Please provide the following additional information:
- THE FULL NAME OF THE HOMEOWNER (So that we may verify the authenticity of your request for tags)
- THE TELEPHONE NUMBER OF THE HOMEOWNER
- THE EMAIL ADDRESS OF THE HOMEOWNER (If known)
Please read below for additional important information!!!
- Your tag is equipped with an RF antenna and is reusable year over year. To check in at the pool, simply hold the tag near the reader at the check-in stand and listen for the beep. The guard will verify the check-in and allow (or deny) your access.
- Tags are required for pool entry. No exceptions.
- Tags will only be issued to members who have properly registered via email, as described above, or in person, by appointment.
- You must be a resident or an owner of a home within our coverage area to be a member. Tags will not be issued to non-members. Proof of residency may be required.
- For renter’s, it is at the homeowner’s election whether he/she wishes to assign you his/her access rights to the pool. Owner may retain his/her access rights or may assign them to his tenants. It cannot be both. If the owner elects to assign the tenant his access rights to the pool, the owner will not be admitted and vice versa. If there is a discrepancy, the owner may be contacted to determine his/her election. It shall be assumed the owner has assigned his right to his tenants unless stated otherwise.
- Each person entering the pool area must use his or her own tag to enter. If the photograph on file does not match the person that is checking in, he or she will be denied entry.
- All children under 11 years of age must be accompanied by a parent or guardian (of suitable age and discretion).
- Each household shall have 5 free guest passes loaded on its account each year. They are not transferrable between households. They do not roll over to the next year. If you have used your allotment for the year, the guard will assess a charge of $3 per person. Exact change required. Cash only.
- There is a fee to replace lost or damaged tags. A malfunctioning tag will be replaced at no charge. Guards do not replace tags on site. You must make a request by email